Image of roof inspector marking hail damage

Aurora Roofing Insurance Claim Case Study

Roof replacement at 18961 E Mercer Drive, Aurora, CO 80013. Hail damaged roof replaced with insurance claim proceeds.
8961 E Mercer Drive, Aurora, CO 80013

Case Study Focus: Aurora Roofing Insurance Claim Process

A homeowner in Aurora, Colorado sustained hail damage to their residential property in the summer of 2023.  After a roof inspection was conducted, hail damage to the roof was discovered and an insurance claim was submitted to the property insurance company.  This case study will review the steps this homeowner took to secure insurance funds through the claims process, choose the new roof, and the installation process.

Project Details
  • Hail Storms in Aurora, Colorado:  May 10 and August 3, 2023
  • Roof Inspection: discovery of hail damage to the roof from a recent hail storm in Aurora CO.
  • Insurance Claim: Submitted with proof of hail damage to the roof
  • Insurance Adjuster Visit: Damage confirmed by insurance adjuster
  • Original Roofing Shingle Material: Standard Asphalt Shingle
  • Type of Structure Damaged: Residential Home
  • Insurance Damage Category: Hail Damaged, Full Roof Replacement
  • Location – 18961 E Mercer Drive, Aurora, CO 80013
  • Client – Local resident
  • Roofing ContractorNew Roof Plus of Denver CO
  • Time to Complete – 4 days
  • Products UsedOwens Corning Duration Storm Shingles,
  • Product Attributes: Color – Driftwood,  Hail-resistant, Impact-Resistant Shingles

Scope of Project

Insurance approval took several days. Submission of damaged shingles images and a visual inspection by the Insurance Adjuster cleared the way for approval for a full roof replacement. Once things were finalized with the insurance company, the Hail damaged roof replaced at 18961 E Mercer Drive, Aurora, CO 80013roofing contractor had to navigate around some of the materials shortages that were occurring industry-wide on shingles. The contractor secured the requested materials and scheduled the work.

Roofing Permits and Licensing In Aurora, CO

All licensing was confirmed immediately to avoid any delays in getting the required city permit for construction. After the roof installation, the final city inspection of the roof was scheduled. This was completed the day after the roof was completed. This quickly closed out the permit, along with closing out the insurance approval for the release of all funds. The customer reported a very smooth process with no issues.

Contractor Notes

“Alice contacted us to inspect her roof for hail damage. We inspected and confirmed there was hail damage. We walked her through the insurance process, met with her adjuster, and navigated the claim with her. Once she fully understood the process, she selected the shingle color, and we scheduled the work. With the roof fully installed and the city inspection approving the work, we finalized payment with her insurance company to release the remaining funds to her. She was very satisfied.”

For more information, contact Greg Jones at New Roof Plus, call 303-974-5218 | Scroll Down for Project Photos and details

 

Roofing Insurance Claim Process

  1. Roof Inspection to Establish Storm Damage
  2. Contact your insurance company to submit a claim
  3. The insurance company will likely send out an insurance claims adjuster toImage of Owens Corning roof system inspect and verify the damage
  4. If approved, the insurance company will provide you with funding verification and approval to choose a roofing contractor
  5. The initial check will be either sent to you or your mortgage company for endorsement to your roofing contractor
  6. With all endorsements in place, the contractor can proceed with the next steps involved with your roof replacement

Roof Installation Process

  1. The roofing material is delivered to your home a day or so before the removal and installation begin.
  2. The contractor will prepare your yard to protect it from debris and also secure a disposal location on the driveway near the roof
  3. The old roofing shingles removal process begins.  This is disposed of in the dumpster.
  4. The roof decking (the plywood sheets below the shingles) will be inspected for rot or damage. Replacement of damaged decking will take place now.

    Roof decking after old roof is removed.
    Roof decking after old roof removed
  5. Roof vents are secured or installed if additional venting is required.
  6. Underlayment is installed across the entire roof. This is the first layer of a waterproofing barrier placed on top of the plywood decking.
  7. Shingle installation begins now
  8. After completion of shingle installation, the roof is cleared of all debris
  9. Quality check of the entire roof system
  10. Clean Up of the entire area plus removal of the dumpster and all materials

Product Installed: Owens Corning Duration Storm Shingles

Color – Driftwood

Product Description: Owens Corning Duration Storm Shingles in the Driftwood colorOwens Corning Duration Storm Shingle in Driftwood color. offer an exquisite and enduring roofing solution that combines hail impact-resistant roofing “WeatherGuard” technology with aesthetics and durability.

The Driftwood color is a warm and inviting shade, reminiscent of the rustic charm of weathered wood. It adds a touch of elegance to any home, making it an excellent choice for a wide range of architectural styles. Whether yourNew Roof Plus installation at 18961 E Mercer Drive, Aurora, CO 80013 home has a classic or modern design, these shingles seamlessly blend in, enhancing your property’s curb appeal.

Beyond their attractive appearance, Duration Shingles are built to withstand the test of time and the harshest weather conditions. They feature the patented SureNail Technology, which ensures exceptional adhesion and wind resistance, making them capable of withstanding winds of up to 130 mph. This innovative technology provides peace of mind for homeowners, knowing their roof is well-protected.

Technology in the “Duration Storm” Shingle

Additionally, Owens Corning Duration Shingles in Driftwood are designed with a tough and resilient construction. They are engineered to resist algae growth, and their durable materials make them a dependable choice for long-term performance. The shingles are also backed by a limited lifetime warranty, offering protection for your investment.

In conclusion, Owens Corning Duration Shingles in Driftwood is a top-tier roofing solution that combines timeless beauty with robust performance. If you’re looking for a roofing material that not only enhances the visual appeal of your home but also provides lasting protection, these shingles are an excellent choice. With Owens Corning’s reputation for quality and innovation, you can trust that your roof will stand the test of time with Duration Shingles in the elegant Driftwood color.

Client Review Published on Google

“New Roof Plus replaced our roof after it took hail damage during a large storm. It was our first time getting a roof replaced. Greg helped us navigate the insurance and installation process and took the time to answer all of our questions in detail. The whole team was very responsive, kind, and professional. Stefan was also great and made sure we were fully satisfied with everything. The installation was fast. Our new roof and gutter guards look amazing! We’re very happy with how the project turned out. It’s also a big relief knowing that Greg installed hail-resistant shingles, so our roof will be safer in upcoming storms. Thank you!

— Alix Becker”

Here is the actual link for the review.

 

New Roof Plus Information on Other Roofing Case Studies

Decra Stone-Coated Steel Roofing InstallationClick here to read this case study

Hailproof Roofing  – Click Here for More Information

Aurora Roofing Companies – Click here for information about roof inspections for hail by New Roof Plus in Aurora, CO

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Castle Rock Roofing Replacement, Insurance Case Study

Image of 4027 Broken Hill Dr, Castle Rock, CO 80109 with new roof from New Roof PlusCase Study: Castle Rock Roofing Insurance Claim

In the summer of 2023, a Castle Rock, Colorado homeowner experienced the impact of a hailstorm that left their residential property in need of a new roof. Following a thorough roof inspection, evidence of hail damage emerged, prompting the homeowner to initiate the process of filing an insurance claim with their property insurance company.

Summary: This case study will provide an insightful examination of the homeowner’s journey, detailing the strategic measures taken to secure insurance funds through the claims process. Additionally, we will delve into the homeowner’s decision-making process as they navigate the selection of a new roof, culminating in a comprehensive exploration of the subsequent installation procedures.

Project Details
  • Hail Storms in Castle Rock, Colorado:  July 31, 2023
  • Roof Inspection: Hail damage was found during the roof inspection. Not all Castle Rock roof installation after hail storm. Damaged roofing shown in this image was removed and new shingles installed by New Roof Plus. This home, located at 4027 Broken Hill Dr, Castle Rock, CO 80109 filed an Insurance claim and New Roof Plus helped in the process. This is an image from the case study on the process of making an insurance claim for roof replacement after storm damage.homes in the area had enough damage to warrant a full roof replacement.
  • Insurance Claim: A claim was submitted by the homeowner with visual proof of hail damage to the roof provided by the roofing contractor
  • Insurance Adjuster Visit: The hail damage to the property was confirmed by physical inspection from an insurance company adjuster
  • Original Roofing Shingle Material: Tamko Asphalt Shingle
  • Type of Structure Damaged: Residential Home Building
  • Insurance Damage Category: Full Roof Replacement due to storm damage to shingles
  • Location – 4027 Broken Hill Dr, Castle Rock, CO 80109
  • Client – Local resident of Castle Rock
  • Roofing Contractor – New Roof Plus
  • Time to Complete – 1 day
  • Products UsedAtlas Pinnacle Impact Shingles
  • Product Attributes: Color – Pewter, Class 4 Rated Impact-Resistant Shingles
  • Warranty: Provide 10 yr workmanship warranty and provide the owner with a Certificate of Completion

Scope of Project

New Roof Plus was contacted by the homeowner to get a second opinion on their roof replacement. The home is located in The Meadows in Castle Rock, Colorado. This is a master-planned community located west of Highway 285.

The homeowner first met with a contractor who discovered the hail damage. The contractor’s recommendations did not agree with the homeowner’s research. So the homeowner contacted another contractor, New Roof Plus.

Shingles were in high demand and hard to procure for many contractors. New Roof Plus was able to secure a highly-rated Class 4 Impact ResistantCastle Rock roof installation after hail storm. New Atlas brand shingles prepared for roof installation shown in this image. Old roof is also being removed and new shingles will be installed by New Roof Plus. This home, located at 4027 Broken Hill Dr, Castle Rock, CO 80109 filed an Insurance claim and New Roof Plus helped in the process. This is an image from the case study on the process of making an insurance claim for roof replacement after storm damage. Shingle that the homeowner approved.

Funding had been secured with approval from the insurance company. New Roof Plus was able to work with the homeowner to get them a much better shingle than others were able to provide.

The project came together quickly and was completed not long after.

Permits and Licensing

All permits and licensing were secured by the contractor. City of Castle Rock inspection services approved the roof installation.

New Roof Plus yard sign in front of 4027 Broken Hill Dr, Castle Rock, CO 80109 with new roofContractor Notes

“Great family to work with! Our connections and relationships with suppliers allowed us to source a high-end shingle to replace the old builder-grade shingles originally installed on the roof. This Project came together quickly and the client loves the new upgraded look of their home.”

Contact Greg Jones at New Roof Plus, call 303-974-5218 | Scroll Down for more Project Photos and details

Roofing Insurance Claim Process With New Roof Plus

  1. Roof Inspection to establish if storm damage is present
  2. If damage is found, the customer will contact their insurance company to submit a claim
  3. The insurance company will likely send out an insurance claims adjuster toCastle Rock roof installation after hail storm. Underlayment installed by New Roof Plus. This home, located at 4027 Broken Hill Dr, Castle Rock, CO 80109 filed an Insurance claim and New Roof Plus helped in the process. This is an image from the case study on the process of making an insurance claim for roof replacement after storm damage. inspect and verify the damage
  4. If approved, the insurance company will provide the homeowner with funding verification and approval to choose a roofing contractor
  5. The initial check will be either sent to the homeowner or to the mortgage company for endorsement to the roofing contractor
  6. With all endorsements in place, the contractor can proceed with the next steps involved with the roof replacement

3-Phase Roof Installation Process

The roof installation process will have 3 phases:

PHASE 1: EXISTING ROOF/TEAR-OFF

  • Remove and dispose of existing shingles. This is by far the messiest part of the project and the loudest.
  • Once the shingles are removed, any existing nails left behind will beCastle Rock roof installation after hail storm. Installed by New Roof Plus. This home, located at 4027 Broken Hill Dr, Castle Rock, CO 80109 filed an Insurance claim and New Roof Plus helped in the process. This is a case study on the process of making an insurance claim. hammered down into the decking.
  • If any bad or rotten decking is discovered it will be replaced
  • Once the roof surface is clean and clear, we can move to Phase 2
Phase 2: NEW ROOF INSTALLATION
  • Installation of the new synthetic underlayment, ice, and water shield in the valleys.
  • Install new drip edge around the eaves (2″x 4″) and along the rake edges (2′ x 2″)
  • Install new pipe jack and flashing
  • Install new roof vents and shingles
  • Install a starter strip along the eaves and the rakes for maximum wind protection
  • The final step in this phase is the painting of flashing, pipe jacks, etc. along with sealing any exposed nail heads.
  • Install shingles

Phase 3: CLEANUP

  • The cleanup is the final step.
  • Includes all remaining debris thrown in a dump trailer
  • blowers are used to clean any sidewalks, walkways, etc.
  • magnets to pick up any remaining nails

Breakdown on Materials

Owens Corning Shingle Starter Strip – 6 5/8″ (100′)
Owens Corning WeatherLock G (2 sq)
Owens Corning ProArmor Synthetic Underlayment (10 sq)
Galvanized Steel Rake Edge – 28GA – 90 Degree – 2″x2″ (10′) – Brown
Galvanized Steel Gutter Apron – 28GA – 2″x4″ – Brown (10′)

Roofing Coil Nails – 1 1/4″ – Distributor Specific (7200 Cnt)Castle Rock roof installation after hail storm. Delivery of new shingle roofing shown in this image. Old roof removed and new shingles installed by New Roof Plus. This home, located at 4027 Broken Hill Dr, Castle Rock, CO 80109 filed an Insurance claim and New Roof Plus helped in the process. This is an image from the case study on the process of making an insurance claim for roof replacement after storm damage.

Plastic Cap Nails – 1 1/4″ (2500 Cnt)

Lomanco 750-S Aluminum Slant Back Static Roof Vent – w/Screen

Galvanized Steel Base Pipe Flashing – 1 1/2″-3″ – Mill

Broan 636 Exhaust Vent – Roof Cap – 4″ – Black

Geocel 2300 Construction TriPolymer Sealant (10.3 oz)

Generic Touch-Up Spray Paint (12 oz)

Owens Corning VentSure Rigid Roll – 11 1/4″ (20′)

Galvanized Steel Prebent Step Flashing – 4″x4″x8″ (50 PC/BD) – Royal Brown

One Piece Counter Flash

Galvanized Steel Base Pipe Flashing – 3″-4″ – Mill
Atlas Stormmaster Hip and Ridge Cap – 12″ (31′)

Product Installed: Atlas Pinnacle Impact Shingles

Color – PewterAtlas Pinnacle Impact Shingle - Pewter. Installed by New Roof Plus. Image from Atlas Roofing website

Product Description: Atlas Pinnacle Impact Shingles

Crafted utilizing exclusive polymer-modified asphalt technology, Atlas Pinnacle® Impact shingles achieve a remarkable UL 2218 Class 4 impact rating. These cutting-edge architectural shingles not only boast exceptional hail resistance but also incorporate innovative smog-reducing technology and harness the formidable algae-fighting capabilities of Scotchgard™ Protector. Your investment in the Pinnacle® Impact roofing system transcends mere performance; it guarantees enduring curb appeal.

Revel in the longevity of vibrant colors offered by Pinnacle® Impact architectural shingles. Shielding against both the ravages of high winds and the unsightly black streaks inflicted by algae, this roofing system stands as a testament to lasting curb appeal. Your investment not only ensures aesthetic allure but also instills a sense of peace of mind derived from the robust protective features embedded within this sophisticated roofing solution.

More Roofing Case Studies

Highlands Ranch Decra Stone-Coated Steel Roofing Installation Case Study

Aurora CO Roofing Insurance Claim Case Study

Hailproof Roofing Research

 

Decra Stone-coated steel roof installation, Highlands Ranch CO New Roof Plus

Stone-Coated Steel Roof Installation In Highlands Ranch, CO

New roof installed at 9942 Sydney Ln, Littleton CO. This is a Decra Roof Installation by New Roof Plus in October 2023.

  • Stone-coated Steel Roofing Installation and Asphalt Shingle Roof Removal – Single Family Residential Home
  • Hail Damaged Roof Replacement
  • Location – Sydney Lane, Littleton, CO (Highlands Ranch) 80130
  • Client – Local resident
  • Roofing Contractor – New Roof Plus of Highlands Ranch, CO
  • Scope of Project – Roof inspection, Insurance Claim, Removal of damaged asphalt roofing, Replacement of any damaged decking, Install new water shield underlayment, Installation of 19 squares of new Decra Stone-coated Steel roofing system, Quality check, Site Clean up
  • Time to Complete – 4 days
  • Products UsedDecra Stone-Coated Steel Tile Roof System, Charcoal
  • Contractor Notes
  • “Very smooth project. The client was referred to us by Decra as he was replacing a roof on his rental property due to damage from a tornado. The client did ask for references as well as property addresses to view. He signed up with us, the permit was ordered, the project was ordered and within 3 weeks we had it installed. Insurance was easy to close out with. With this being Decra, we did have our specific crew assigned for this material. We have very high standards which is why Decra refers us out.”

For more information, contact Greg Jones at New Roof Plus, call 720-739-4800 | Scroll Down for Project Photos and details

Decra Stone-coated Steel Tile Roof Highlands Ranch CO

Finding a Contractor

A local Highlands Ranch resident contacted Decra to find a qualified local contractor to discuss the possible installation of Decra Tile to their roof. Decra referred the client to New Roof Plus.  New Roof Plus met with the client and discussed the installation process, details about the product, and the various options Decra offers.

The New Roof Installation Process

  1. Roof Consultation
  2. Roof Inspection
  3. If damage is present, an insurance claim may be submitted by the homeowner.
  4. Project preparations including material selection, product order, product delivery, and installation date determined
  5. Roof Installation
  6. Clean-up and Final Inspection

Decra Stone-coated steel roof installation, Highlands Ranch CO New Roof PlusRoof Installation Steps

  1. Prepare home yard and disposal location on the driveway near the roof
  2. The old roofing removal process begins.  Disposed in dumpster.
  3. The roof decking was inspected for rot or damage. Replacement of damaged decking
  4. Roof vents are secured or installed if additional venting is required.
  5. Underlayment was installed across the entire roof. This is the first layer of waterproofing
  6. Decra support system installed for supporting the Decra Tile system.
  7. Decra Charcoal Tile installed
  8. Quality check of the entire roof system
  9. Clean Up of area and removal of Dumpster and all materials

Products Used – Decra Tile, Charcoal

The client chose the Decra Tile. Decra calls it scalloped-style Mediterranean tile with the durability of stone-coated steel.

Product Description – reads similar to this: The graceful S-shaped design of scalloped-style Mediterranean tiles not only brings a touch of charm to Mediterranean-themed architecture but also Decra Tile Roof Installation in Highlands Ranch, CO by New Roof Plusmeets the aesthetic requirements. However, it’s essential to note that original clay tiles have a tendency to crack easily and are highly susceptible to damage from hail, wind, and storm debris.

Enter the DECRA Tile line – a range of stone-coated metal roofing products that seamlessly combine the vibrant colors and distinctive style of Mediterranean tiles with the robust strength of industrial steel. This innovative solution not only preserves the visual appeal but also ensures enhanced durability, providing a resilient and reliable roofing option for your architectural needs.

Client Review of Project on Google

I have been a landlord in Highlands Ranch, Colorado for over 20 years. I have had to deal with several hail storms and recently was impacted by the tornado on June 22, 2023 which damaged the roof on one of my rentals. I did a very detailed search of roofers in my area and selected New Roof Plus based on their work done in the Highlands Ranch and Littleton areas. We really wanted to move from an asphalt roof to a metal stone coated using Decra. Decra recommended New Roof Plus and I immediately spoke with Greg to have him come out and do a bid on my property. Greg was incredibly knowledgeable about the product and walked me through the roofing material and process they use to install the roof. He gave me about 15 names and addresses in the local area that New Roof Plus had completed that I could reach out to get their references. I called all 15 individuals and physically went to see their roofs. The jobs that they did were just beautiful, all the references highly recommended New Roof Plus and it was clear that we wanted to do business with New Roof Plus and signed that day.

Greg provided daily updates about the job as it was started and eventually completed. It took about 4 days from start to finish to remove the roof, install the new roof and get everything approved through the permit process. Greg’s team worked incredibly hard and delivered such a beautiful final result. I would highly recommend Decra product as it has a 50-year warranty and your insurance will even give you a discount on your home owner’s insurance. My mom has had Decra over 20 years through multiple hail storms and it looks just as good as when it was installed. Greg’s team did a great job cleaning up the job site and ensure everything was properly cleaned after the roof was installed.

Dawn runs the front office at New Roof Plus and got all my paperwork ready for my insurance company so I could get all the discounts on my roof and did so in the same day as when the roof was completed. Start to finish, I am completely thrilled with the final result. It was a pleasure working with Greg and the team at New Roof Plus. They delivered a great result and did so quickly to help me get the home back in order for my tenant. I would highly recommend New Roof Plus if you need a new roof and I am sure you will be happy with the results. I will be recommending New Roof Plus to all my friends and family! Special thank you to the New Roof Plus team for all their hard work!

Here is the actual link for the review.

New Roof Plus Information on Other Roofing Product Ideas –

Decra Stone-Coated Steel Roofing  – Click Here for More Information

Hailproof Roofing  – Click Here for More Information